Privacy Policy

At Clarity Optical Group Ltd, we are committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.

Who We Are

Clarity Optical Group Ltd is an independent domiciliary optometry provider delivering NHS-funded and private eye care services. We provide comprehensive eye examinations, eye health assessments and optical dispensing services to patients in their own homes, residential and nursing care homes, and other community settings.

Data Controller: Clarity Optical Group Ltd

Named person responsible for data protection and confidentiality: Saaliha Akhtar, Director and Data Protection Lead

ICO Registration Number: ZC145669

What Information We Collect

We may collect and store the following information:

  • Your name, address, telephone number and email address.

  • Date of birth and NHS number (where applicable).

  • Medical history and eye health information relevant to your care.

  • Sight test results, spectacle prescriptions and dispensing measurements.

  • Referral information and correspondence with other healthcare professionals.

  • Appointment and treatment history.

  • Payment and billing information where applicable.

How We Use Your Information

We use your personal information to:

  • Provide eye examinations and clinical care.

  • Arrange appointments and follow-up visits.

  • Supply spectacles and other optical products.

  • Maintain accurate clinical records.

  • Process NHS General Ophthalmic Services (GOS) claims where applicable.

  • Respond to enquiries, requests and complaints.

  • Comply with our professional, contractual and legal obligations.

We only collect and process personal information that is necessary to provide safe, effective and lawful eye care services.

Lawful Basis for Processing

We process your personal information in accordance with Article 6(1) of the UK GDPR. Where we process health information, which is classified as special category personal data, we process it in accordance with Article 9(2) of the UK GDPR.

Our lawful bases for processing include:

  • Providing healthcare and clinical treatment.

  • Complying with legal and regulatory obligations.

  • Delivering NHS-funded services where applicable.

  • Fulfilling our contractual obligations to patients.

How Your Information Is Stored

Your personal and clinical information is stored securely and is only accessible to authorised individuals involved in your care or in the administration of our services.

We use appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.

How Long We Keep Your Information

We retain patient records in accordance with legal, NHS and professional requirements. Clinical records are normally retained for 10 years after your last attendance. Records relating to children are normally retained until the individual reaches 25 years of age and for at least 10 years after they were last seen, whichever is longer. Records are securely destroyed when they are no longer required to be retained.

Sharing Your Information

We will never sell your personal information.

We may share relevant information where there is a lawful basis to do so with:

  • NHS organisations where required.

  • Your GP or other healthcare professionals involved in your care.

  • Family members, carers or individuals holding valid legal authority (such as a Lasting Power of Attorney), where appropriate.

  • Optical laboratories involved in manufacturing your spectacles.

  • Regulatory bodies or legal authorities where disclosure is required by law.

Any information shared will be limited to what is necessary for the purpose.

Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request restriction of the processing of your personal information in certain circumstances.

  • Object to the processing of your personal information where applicable.

  • Raise concerns about how your personal information is used.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

If you wish to access your personal information or have any questions regarding this Privacy Policy, please contact us using the details below. We will respond to requests within the timescales required by UK data protection legislation.

Cookies and Website Information

Our website may use essential cookies and, where applicable, analytics tools to improve website functionality and user experience. These do not normally identify you personally.

Contact Us

Clarity Optical Group Ltd

Correspondence Address: 55 Swaledale Road, Sheffield, S7 2BZ

Email: info@clarityopticalgroup.co.uk

If you are unhappy with how your personal information has been handled, you also have the right to contact the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

Policy Review

This Privacy Policy will be reviewed periodically and updated where necessary to reflect changes in legislation, guidance or the services provided by Clarity Optical Group Ltd. The latest version is available on request and on our website.